Terms & Conditions
The Terms and Conditions (T&C) described below constitute an
electronic contract, enforceable as per provisions of the Information
Technology Act, 2000 and Rules made thereunder, as amended from time to time.
Please note that the T & C will not require any signature for acceptance
and enforceability. We encourage our esteemed customers to read these terms
fully before purchasing any products from our website or mobile apps.
1. Offer and Acceptance
i. The Customer agrees to these T&C by accessing this Website. All commercial/contractual terms are offered by and agreed to between Customers and E2P Maart Private Limited (E2PML) alone.
ii. E2PML may include additional or conflicting terms and conditions of sale in the product listing or product description as made available on the website ('Additional Terms of Sale'). If there is any conflict between the T&C and the additional terms of sale, the additional terms of sale shall take precedence to the extent of such conflict and in relation to that sale.
iii. E2PML may at any time modify the Terms and Conditions for use of the Website without any prior notification to the customers. If a customer does not agree with the T&C he/she is advised not to buy or attempt to buy any product listed on the Website. However, if the customer continues to use the service he/she shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Website.
i. Services associated with the Website would be available to only select geographies in India as solely determined by E2PML.
iii. E2PML does not implicitly or explicitly endorse or advertise the products and associated brands on the Website. References on this Website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to the Customer and do not in any way constitute or imply to be E2PML’s endorsement, sponsorship or recommendation of the third party, information, product or service.
3. Intellectual Property Rights (IPR):
i. E2PML expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website and mobile apps. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of E2PML’s or any third party's intellectual property rights.
ii. Apart from the brands / Intellectual Property Rights (IPR) owned by E2PML, all other trademarks/ brands displayed on the Website are the property of their respective brand owners and displayed on the Website with prior consent by E2PML.
iii. E2PML hereby allows the Customer to only access the website for personal use and not to download or modify any portion of it. This website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of E2PML.
iv. All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Website on or by this Site or otherwise disclosed, submitted or offered in connection with the use of this Website (collectively, the "Feedback") shall be and remain the property of E2PML. Such disclosure, submission or offer of any Feedback on the Website shall constitute an assignment to E2PML of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Feedback by the Users.
i. E2PML does not make any Representation or Warranty as to specifics (such as Product claims, manufacturer’s product liability, etc.) of the Products proposed to be sold or offered to be sold or purchased on the Website.
ii. All offers of sale of a Product are governed by the description and specifications of the Product, terms of warranties provided by the respective manufacturer/brand owners (as applicable) in addition to these Terms and Conditions. In the event a manufacturer/brand owner (as applicable) is providing any warranty, details of such warranty will be specified on the relevant Product webpage on the Website or made available along with the Product. Such warranties are provided by manufacturer/ brand owner (as applicable) and will be fulfilled by the manufacturer/ brand owner (as applicable).
a. With respect to the sale of Product by E2PML to the Customer, E2PML hereby represents and warrants to the Customer that:
i. E2PML has the right to sell the Products to the Customer through the Website;
ii. Customer shall have and enjoy quiet possession of the Products on completion of sale;
iii. Products shall be free from any charge or encumbrance in favour of third party;
iv. Customer shall be entitled to all the warranties and other collaterals applicable to the Product or as generally made available by the manufacturer or brand owner of the Product;
v. E2PML has made every effort to display the Products that appear on the Website as accurately as possible. However, any deviance in appearance in actual product cannot be held against E2PML.
b. The Customer hereby represents and warrants to E2PML:
i. That the Customer is accessing the Website and transacting at his/her sole risk and is using his/her best informed and prudent judgment before entering into any transaction through this Website.
ii. Customer will use the Website for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Website.
iii. Customer will provide authentic and true information in all instances where such information is requested by E2PML. E2PML reserves the right to confirm and validate the information and other details provided by the customer at any point of time.
iv. If upon confirmation the Customer’s details are found not to be true (wholly or partly), E2PML has the right in its sole discretion to reject the registration and debar such customer from accessing the Website without prior intimation whatsoever.
v. The address at which delivery of the product ordered by the Customer is to be made will be correct and proper in all respects. Customer is completely responsible and liable for the correctness of delivery address details in this regard.
vi. That before placing an order customer will check the product description carefully. By placing an order for a product he/she agrees to be bound by the conditions of sale included in the item's description.
6. Pricing Information:
i. All the products listed on the Website will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. All prices are inclusive of GST unless stated otherwise.
ii. E2PML may sometimes offer Buy 1 Get 1 products at half price each or less than half price each.
7. Delivery of the Product:
E2PML currently offers two modes of delivery for purchases made on www.sgmaart.in
1. Home Delivery:
i. Please note that for some home deliveries, E2PML will charge a delivery fee. This delivery fee will be added to the billed amount at the time of checkout, while placing the order online.
ii. In case there is a delay in delivering the order to customers – either due to E2PML’s own internal reasons or due to customer’s unavailability – E2PML is not obligated to compensate the customers for the inconvenience. Customers are liable to pay the entire amount of the order before or at the time of delivery.
iii. For Cash on Delivery customers who choose to pay by a credit/debit card at the time of delivery, E2PML will make its best efforts to receive the order amount through a card swipe machine. However, in the event the machine doesn’t work, customers are required to make the payment by cash. Customers agree to not delay payment or seek further time to make the payment once the order is delivered.
iv. E2PML reserves the sole right to compensate the customers for any inconvenience caused. A decision to compensate customers for any inconvenience is at the sole discretion of E2PML and could happen only through digital payments. Any compensation paid by E2PML will be a separate transaction done through digital payment transfer. Customers cannot deduct any agreed compensation amount from the order amount.
v. Customer agrees to pay the entire order amount (net of any returned items) in full at or before the time of delivery. Exceptions cannot be made in any circumstances.
2. Customer Pick Up at SG Maart Ready Pick-up Points:
Customers can collect their orders from SG Maart’s stores as per their convenience. There are no additional charges for collecting the orders from SG Maart store.
8. Tentative Time for Delivery or Pick-up:
i. The typical time that is required to process order is 24 - 48 hours from receiving the order online. Please note all items (including gifts) will be shipped with an invoice mentioning the price. There is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Customer and E2PML for purchase and sale of Product through the Website.
ii. We encourage customers frequenting SG Maart stores to bring their own carry bags to collect their Products. However, E2PML shall not charge a fee for a carry bag, if required by the Customer. If you believe that the products you ordered are not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package. In case you find an issue with the product after accepting delivery, you may return the said product to any of the SG Maart Stores and seek recourse as per the terms of refund policy.
iii. E2PML will make its best efforts to service all customer orders accurately and on time. However, if in certain pressing situations (including force majeure), we are unable to fulfil an order we will not recompense the customer for the delay or the non-delivery of the orders.
i. The Product shall not be delivered to the Customer unless the Customer makes the payment of the purchase of Product. In making available any of the payment methods on the Website, E2PML will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly because of:
a. Lack of authorization for any transaction/s, or
b. Exceeding the preset limit offered by participating banks, or
c. Any payment failure arising out of the transaction, or
d. Decline of transaction for any other reason/s
i. The Customer understands and agrees that the offer for sale of the Product by E2PML is not an absolute or an unconditional offer. Such offer to sale by E2PML is subject to repudiation by E2PML at any time before the delivery of the Product to the Customer, without any obligation to assign or provide any reason for such repudiation, and without any consent from the Customer, and without any liability or any obligation towards the Customer.
ii. Company can cancel the order if they found any inappropriate information or order item quantity as the products stock and rate are only for retail customers not for shopkeepers. Rates of oil & ghee are subject to change with Market (Mandi) and billing will be done on present rates.
iii. Orders containing only oil & ghee can be cancelled if the market rates get changed.
iv. Maximum Order quantity of any offer & non-offer product is 3 if more than 3 companies may cancel the order.
v. **The rate and stock on Website and Application are only for retail customers not for Shopkeepers & Whole Sellers. For bulk ordering and shopkeepers please contact on +91-6377200325.
i. In case the Customer has availed any benefit in relation to the Product for which the order has been cancelled by the Customer, he/she agrees and authorizes E2PML to recover such benefits from the Customer or set-off the same from any refunds to the Customer.
ii. Return and Refund of Products: Product related complaints for refund or replacement are subject to Refund and Return Policy. Customer and E2PML unconditionally agree that they are governed by the Return Policy.
iii. The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by E2PML at the time of purchase of the Product.
12. Governing Law and Jurisdiction
By agreeing to these terms and conditions you agree that in case of any dispute you will be governed by the laws of India without reference to conflict of laws principles and exclusive jurisdiction lies with the court of Jodhpur (Rajasthan).
13. Limitation of Liability
14. Customer Access:
E2PML may deny customers access to the site at any time and may do so immediately without notice. Such denial of access will be without any liability to E2PML.
15. Customer Grievance Redressal Policy
You can contact us through the below mentioned touch points and our team will be happy to assist you.
i. First Contact Point: Customer Service Team
For quick resolution of your complaints, you can contact our customer service team on the following email address: email@example.com.
ii. Second Contact Point: Grievance Officer
If you are not satisfied with the query resolution, you can get in touch with our Grievance Officer on the details given below:
Name: Mangilal Mobarsa
Email id: firstname.lastname@example.org
Contact Hours: Monday to Saturday, 10:00 AM to 6:00 PM
i. E2PML reserves the right to limit the quantity of any given product that a customer can purchase.
ii. E2PML, at all times, will make its best efforts to ensure that the information (pricing, images, description, color and other defining attributes of the product) about products is accurate. However, in cases where we might inadvertently publish inaccurate information, we will take corrective actions but reserve the right to cancel the order.
iii. E2PML does not take responsibility for any inconvenience or interruption of a customer’s browsing experience arising out of connectivity issues. E2PML also does not guarantee 100% availability of our service. From time to time, owing to maintenance activity, our service will be unavailable – during which time we will be unable to service your orders.
17. Return and Refund Policy
i. Products purchased from our site can be returned for a refund at any SG Maart store within 7 days from the date of the invoice provided:
a. The product has not been used and has not been altered in any manner
b. The product is intact and in saleable condition, and
c. The product is accompanied by the original invoice of purchase.
d. The following types of products - once accepted by customers cannot be returned:
I. Refrigerated items such as Butter, Cheese, Dahi, etc.
II. Ghee, Oil etc.
III. Seasonal and Festive items such as Decoration lights, Gift Packs, etc.
IV. Items purchased in Bulk quantities
V. Personal utility items such as undergarments, handkerchiefs, socks, and cosmetics,
VI. Fresh food and non-food items such as vegetables, fruits, and flowers
VII. Furniture, Electronics and Handloom Items.
ii. Please Note:
I. Products can only be returned for a refund. We don’t provide an exchange of products.
II. Products purchased online from our web site or mobile app can be returned only at our SG Maart Ready stores and cannot be returned at our regular SG Maart stores.
III. Products purchased at our offline SG Maart stores cannot be returned at a SG Maart online store.
iii. In the event of any quality related complaint about a product, the customer should contact the SG Maart consumer care number or the consumer care cell of the manufacturer/ marketer of the product. Details of the consumer care cell of the Manufacturer or Marketer will be on the packaging of the product.
iv. E2PML will refund customers through the same payment mode that was used to purchase the product online. Refunds for products that were purchased online using credit cards/Debit Cards/Internet Banking will be credited back to the respective account. Similarly, refunds for products purchased through Cash (Cash on Delivery) will be made in cash.
v. E2P Maart Private Limited (E2PML) shall not be held liable either directly or indirectly for the quality of any Product. Products covered under Manufacturer’s warranty/guarantee cannot be returned to E2PML, as the same is covered by the after-sale service offered by the manufacturer of the Product. E2PML will not be directly or indirectly liable for goods covered under the manufacturer’s warranty/guarantee.
vi. In the event of any disputes in this regard, the same shall be referred to courts of competent jurisdiction at Jodhpur.
vii. E2PML reserves the right to alter or modify any of the terms and conditions of this Policy without assigning any reason or providing intimation whatsoever. E2PML’s decision on the above would be final and the customer shall abide by the same unconditionally.
18. Refer & Earn
Minimum order value to avail the benefits of “Refer & Earn” referral program is Rs. 999/-
After the referee's first successful order with minimum order value, the referrer and referee will be eligible for reward points
Referrer will receive 40 points and Referee will receive 30 points
1 point is equivalent to 1 Rupee
Referrer is the one referring the program to Referee who will be using it for the first time to avail the benefits
These reward points will be credited to both the parties two days after the delivery
In case the total order value is less than the minimum order value, the referrer and referee will not be eligible for the reward points
In case of return/exchange/cancellation of order with the revised value being lower than the minimum order value, the referrer and referee will not be eligible for the reward points
E2P Maart Private Limited holds all the rights for the referral program. The company can withdraw the program at any time.
By accessing website and application, you consent to the terms and conditions of the Policy.